Article 1 - Definitions
In these terms and conditions, the following definitions apply:
- Strangers Chat: the enterprise Limetric (CoC 54255074) operating under the stated name that offers the services described in article 2.1.
- Consumer: the natural person who does not act in the exercise of a profession or business and enters into an agreement for a paid or unpaid Membership with Strangers Chat.
- Users: the other Consumers who use Strangers Chat or sister sites.
- Website: the online platform where the services described in article 2.1 take place.
- Membership: the agreement between Strangers Chat and a Consumer for the purchase of the services described in article 2.1, whether or not against payment of Subscription fees.
- Privacy statement: the conditions of Strangers Chat regarding the processing of personal data.
Article 2 - Services
- The services of Strangers Chat consist of providing an online opportunity, through both apps and websites, to connect with other Users or to online match Users who fit together based on indicators established by Strangers Chat. Strangers Chat provides a general overview of these indicators on its website.
- Strangers Chat is transparent about the services it offers. It provides clear information about rates, automatic renewal of Membership and Website capabilities before entering into Membership so the Consumer can properly assess the offer.
- To define the target audience, Strangers Chat sets the following requirements for Consumers who wish to use the services:
- Minimum age 18 years.
- Dutch-speaking and/or English-speaking.
- The ability to connect with Users may be subject to conditions, such as purchasing a paid Membership. Strangers Chat informs the Consumer before entering into Membership about the conditions under which Users can connect with each other.
- If the services are provided against payment of Subscription fees, this is based on a fixed amount for a specific period or an amount per action or a combination thereof. Strangers Chat provides clear information about this on its Website before entering into Membership.
- Strangers Chat cannot guarantee the accuracy and completeness of information provided by Users. Users are responsible for the information they make available through the Website.
- Strangers Chat is not responsible for the behavior of Users during contact via the Website.
- Strangers Chat strives to provide services to Consumers without interruptions. Strangers Chat cannot guarantee continuous availability of services.
- When maintenance is performed on the Website, Strangers Chat will announce this in advance as much as possible and limit the inconvenience as much as possible.
Article 3 - Consumer conduct
The Consumer is not permitted to act indecently, unlawfully or in violation of the law, or to incite or encourage others to do so. For example, it is forbidden to:
- use threatening language towards Users or Strangers Chat;
- post unlawful texts, images and/or audio material;
- post texts or images and/or audio material that infringes on the (intellectual property) rights of third parties.
The Consumer is furthermore not permitted to:
- state falsehoods in the profile or elsewhere;
- impersonate someone else;
- seek or offer targeted erotic contact;
- show partial nudity, nudity or sexually suggestive content;
- show drug use, self-harm or violence;
- create multiple profiles per person;
- distribute commercial information;
- cause damage or nuisance to Users, Strangers Chat or others;
- make racist, intimidating or offensive statements;
- publicly disclose, reproduce or otherwise (re)use information from another user's profile without explicit permission of the relevant User;
- share login credentials with third parties, these are strictly personal.
If a Consumer acts in violation of article 3.1 or 3.2, Strangers Chat may terminate the Consumer's Membership and immediately modify, (partially) block or delete their profile. Strangers Chat will inform the Consumer of the block or deletion, stating the reason.
The Consumer accepts that Strangers Chat, if there is reasonable cause, may check the data provided by them and their behavior in connection with possible violations of article 3.1 and 3.2.
Article 4 - Complaints about Users; deception
- When Strangers Chat receives a report or complaint about a User, it investigates the complaint and takes appropriate measures if necessary. Strangers Chat strives to remove, modify or block profiles of Consumers that contain falsehoods, are misleading or that can otherwise clearly cause damage or nuisance to other Users.
- Strangers Chat strives to alert Consumers to possible deception by Users on Strangers Chat. The Website itself highlights risks and provides tips to prevent damage.
Article 5 - Protection of personal data
- The use of Strangers Chat is subject to the Privacy Statement of Strangers Chat. This describes how the Consumer's personal data is processed. Strangers Chat complies with the legal rules regarding privacy protection and cookie legislation.
- If Strangers Chat has reasonable suspicion of violation of the rules in article 3.1 and 3.2, and other Users (may) experience damage or nuisance as a result, Strangers Chat is entitled to access the data exchanged between Users via Strangers Chat. Strangers Chat elaborates on this in the Privacy Statement.
Article 6 - Liability
- Strangers Chat is liable to Consumers for damages resulting from a failure to perform, unless this failure cannot be attributed to Strangers Chat.
- The Consumer is liable to Strangers Chat for damages resulting from a failure by the Consumer to perform, for example as a result of violation of article 3, unless this failure cannot be attributed to the Consumer.
Article 7 - Consumer cancellation
- A paid Membership can be entered into for a specific period. After this period, the Membership may be tacitly renewed for an indefinite period. In case of tacit renewal, the Consumer may cancel the agreement at any time with a notice period of no more than one month. Strangers Chat explicitly points out this possibility of tacit renewal when entering into Membership.
- The paid Membership can be cancelled at the end of the first period and after that period at any time with a notice period of one day.
- The (paid) Membership can be cancelled via the Website or email, stating the Membership identification number known to Strangers Chat. Strangers Chat may ask the Consumer for further information if necessary to determine whether the cancellation originates from the Consumer. The Consumer will receive confirmation of their cancellation at the email address and/or phone number known to Strangers Chat.
- Regardless of whether the (paid) Membership has been cancelled, Strangers Chat will deactivate the Consumer's profile at the Consumer's request as soon as possible and in any case within two weeks of receiving the Consumer's request.
- The Consumer has 14 days after entering into Membership to exercise the right of withdrawal. If the Consumer exercises this right, but has already used the paid services of Strangers Chat during this period, Strangers Chat is entitled to charge a reasonable amount for the services consumed. This amount shall not exceed the subscription fee for a period of 1 month. Strangers Chat explicitly asks the Consumer for permission to commence services before the withdrawal period has expired and informs the Consumer of the amount that will be charged if the Consumer withdraws.
Article 8 - Complaints procedure
Strangers Chat strives to respond substantively to a submitted complaint within 10 business days.
Contact
Do you have a question or comment after reading the terms of service? Send an email to support@strangersapp.com.
The last modification to these terms took place on 5 april 2020.